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Medical cases
Last updated on: 24 Jun 2020
COVID-19

Change of travel date will be allowed with waiver of change fee (DU tax) if a passenger has contracted Covid-19 disease. Please contact our Help Desk and provide a medical document confirming the case.

Use of mask: MEDIF required in case a passenger claims not to be able to travel with the mask on at all times.

When a passenger has a medical condition making them dependent on others or requires a certain level of assistance, it will be dealt as a medical case. For air travel this condition must be reported to the airline.

 Medical Authorization shall be requested in the following cases:

  • Pregnancy with complications or after 36 weeks or 32 weeks when the pregnancy is multiple; 
  • Baby under the age of 7 days. 
  • Passenger looks sick, feverish, with persistent cough or vomiting;
  • Presentation of shortness of breath when walking or climbing stairs;
  • Presentation of spots on the skin that may be compatible with contagious disease;
  • Mental confusion, strange or inappropriate behavior, particularly suggestive of alcohol or drugs intoxication;
  • Presentation of any disease not controlled or likely to be aggravated by traveling;
  • Presentation of physcial or behavioral conditions that may be dangerous or create a discomfort to the other passengers, particularly in terms of flight safety, operation punctuality and liable to enhance flight diversion.
     

Or in any of the following situations:

  • Immobilization plasters or splints.
  • Chronic heart disease (angina pectoris, heart failure).
  • Chronic respiratory disease (bronchitis, emphysema).
  • Recent acute myocardial infarction.
  • Recent stroke.
  • Untreated active or contagious infectious disease.
  • Uncontrolled psychiatric illness.
  • Diabetes or epilepsy, with recent complications and/or when there are other pathologies with which flying may interfere.
  • Shortness of breath when walking and climbing stairs.
  • Skin spots that may be related to contagious disease.
  • Recent hospital admission.
  • Recent surgery, in particular thoracic, abdominal, cranial or ocular.
  • Need to be transported on a stretcher.
  • Need for medical, nursing or paramedical care.
  • Need for extra oxygen or other medical equipment on board.

Requirements:

In order to request special assistance, a MEDIF (Medical Information for Fitness to Travel) must be completed by the attending physician, signed and stamped (sticker or stamp), where the diagnosis will be described. It will then be analyzed by the company's medical services, which will confirm if the passenger is fit to travel and under what conditions.

It is very important that the documents are sent to TAP in due time:

By email to *: medical.cases@tap.pt
or alternatively,
by fax to (+351) 21 841 5880.

* This email address is only for MEDIF related matters; any other issues will be disregarded.

Reservations for this service have to be made latest up to 48 hours before travel, otherwise, TAP cannot guarantee the transportation.

 

Fractures

The cabin environment of commercial aircraft corresponds to a lower atmospheric pressure than at the surface, which does not significantly affect the generality of passengers.

In the case of passengers with certain health conditions there may be a relevant impact. Thus, for a passenger who has recently suffered an orthopedic injury from a lower limb (e.g. fracture) requiring a plaster immobilization, a medical authorization for boarding must be requested prior to the airline, by presenting a MEDIF form filled by the attending physician. Otherwise, fractures are not considered medical cases.

To prevent circulatory problems and discomfort, the plaster should be opened if travel is within 48 hours of its placement; passengers may still need a wheelchair to travel to the airplane and more leg room during the flight, so it is advisable to book and pay for an extra seat -EXST for comfort.

TAP does not provide leg rests – LEGR/LEGL/LEGB.

A319, A320 and A321 Aircrafts

  • Passengers with immobilized leg below the knee
  • Flights up to 3 hours long - Book one extra seat: the immobilized leg is placed under the extra seat beside the passenger.
  • Flights over 3 hours long - Book two extra seats: the passenger takes the seat next to the window and places their leg over the other seats. If the left-hand limb is injured, the passenger is placed on the right-hand side of the aircraft. If the right-hand limb is injured, the passenger is placed on the left-hand side of the aircraft.
     
  • Passengers with leg fully immobilized, including knee
  • Flight of any duration - Book two extra seats: the passenger leans against the window and places the immobilized leg on the other two seats. If the right-hand limb is injured, the passenger is placed on the left-hand side of the aircraft, and vice-versa.

A330 and A340 Aircrafts

  • Passengers with immobilized leg below the knee
  • Flights up to 3 hours long - Book one extra seat in a side row of two seats: the immobilized leg is placed under the extra seat beside the passenger.
  • Flights over 3 hours long - Book a seat in business class, therefore an extra seat is not necessary.
     
  • Passengers with leg fully immobilized, including knee
  • Flights of any duration - Book a seat in business class, therefore an extra seat is not necessary.

 

Stretchers - STCR - 

Stretchers on Board of TAP's aircrafts are always subject to approval and depend on aircraft type and configuration.

  • If the configuration allows, the stretcher installation will be done in the Economy class cabin.
  • On TAP's recently retrofitted planes, the number of stretchers allowed is limited, so all medical cases involving STCR have to be coordinated well in advance.
  • Stretchers must be requested latest 72 hours in advance. Nevertheless sometimes it is possible to confirm closer to flight date.
  • Waiting list not allowed.
  • Every time a passenger travels as medical case with a stretcher, it is mandatory that he/she is accompanied by a doctor or paramedic.
  • STCR can only be confirmed by TAP doctors and only after MEDIF analysis.
  • The confirmation of the stretcher will be reflected on the PNR as SSR STCR. It will be inserted by our Agency Help Desk upon confirmation by the medical team.
  • For code-share flights always check the operating carrier agrees that the service is booked under the marketing flight number. Generally, the service must be booked directly with the operating carrier.

Information on the PNR:

  • Details regarding the ambulance at departure and  arrival (corporations/hospital at origin and destination). Telephone number must be added on the PNR as OSI CTC.
  • Passenger's contact or accompaning person's contact at point of departure.
  • Any additional equipment required by TAP to be provided at passenger’s responsibility.

Service fees

New service fee values as of May 2, 2019 will apply according to the type of aircraft:

  • Narrow Body (A319/A320/A321) - 6 x Full Normal Adult "Y" Class OW Fare
  • Wide Body (A330/A340) - 5 x Full Normal Adult "Y" Class OW Fare
     
  • Y_PLU or Y_PUI (except to/from Cape Verde, Guine Bissau, Sao Tome, Mozambique and Angola);
  • B_PUI to/from Cape Verde, Guine Bissau, Sao Tome, Mozambique and Angola;

The amount must be collected and added to the passenger's ticket as a “Q surcharge” on the fare calculation;

  • No Airport Taxes are to be collected (except for passenger's own).
  • No Cancellation or No-show Fees will be charged;
  • At some airports it may be necessary to use a jumbo lift but no extra charges will be due by the passenger;
  • For passenger and his accompaning person, any available applicable economy class fare can be used (avoid using Discount Brand due to its non-changeable condition).

Ambulances - AMBU -

Whenever an ambulance is requested to be used inside the airports areas, TAP will collect a Flat Rate of EUR250*, applicable in case of transfers between aircrafts (situations in which a STCR is requested and passenger is connecting between two flights).

*Every time there is a MEDA case to/from LHR airport and airport’s ambulance is requested, STCR reservation will only be confirmed after TAP’s receives the EMD payment confirmation from passenger or agency. This rule will be applied either for departure or arriving at LHR airport.
The following charges apply: Ambulance/Medical Service Charge – 378 GBP (new value from the 7th of february 2020).

Payment must be made on an EMD-A AMBU.

 

Oxygen - AOXY - 

  • There is always oxygen on board for emergencies.
  • The final confirmation to the passengers cannot be given without a positive response from TAP's medical team after analysis of the MEDIF.
  • TAP's medical services will indicate which flow and type of bottle is suitable and should be accompanied; passengers may be allowed to travel unaccompanied if they are able to administer oxygen themselves;
  • Oxygen is supplied with a one-size-fits-all mask; there are no masks for children;
  • Transportation of own oxygen units by the passenger is not authorized (exept for POC and CPAP equipments, not considered as medical cases);
  • Tents of oxygen are not accepted on board;
  • The crew is not authorized to supply oxygen to passengers.

TAP has two types of tank:

  • Large: 3 litres/min / 7 litres/min;
  • Small: 2 litres/min / 4 litres/min.

Flat rates per one way:

  • Intercontinental flights Continuous/non-continuous flow - EUR 300
  • Domestic flights: Continuous flow - EUR 150, non-continuous EUR 80                             
  • European flights Continuous/non-continuous flow - EUR 170   

Flat Rate to be collected on EMD-A AOXY.

 

Transportation of passenger’s wheelchair and personal portable oxygen equipment is not considered a medical case. 
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