Vouchers requested against tickets issued on any date,

where at least one flight has been cancelled (UN status)

- Conditions applicable from Sep 1, 2020 -

• Vouchers requested against fully unused tickets :
  • TAP will offer a bonus of 10% over the original ticket value
    • For example, if the total amount of the ticket is 100EUR, the voucher will be issued with a total amount of 110EUR;
    • The bonus does not apply for tickets that have been paid for with vouchers.
       
• Vouchers requested against partially used tickets:
  •  will be issued with the non used fare amount plus the amount of non used airport taxes.

The voucher can be requested here

Voucher conditions and use:

• Vouchers requested from the 8th of June are valid* for 1 year;
• The voucher will be valid for the payment of travel and / or TAP services;
• The value of the voucher can be used in full or partially. The balance can be used on another journey, within the validity period.
• The voucher is transferable, with authorization from the holder;
• It is not refundable;
• Vouchers used by an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.
• The issuance of tickets against vouchers shall not be subject to ticket issuance fee.

 Voucher redemption: see how to redeem here