Vouchers Condition and Redemption
- Vouchers requested due to UN -
Voucher conditions:
- Vouchers requested from the 8th of June are valid* for 1 year;
- The voucher will be valid for the payment of travel and / or TAP services;
- The value of the voucher can be used in full or partially. The balance can be used on another journey, within the validity period.
- The voucher is transferable, with authorization from the holder;
- It is not refundable;
- Vouchers used by an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.
- The issuance of tickets against vouchers shall not be subject to ticket issuance fee.
Voucher redemption: see how to redeem here
*Note:
Vouchers ordered from 8 June 2020 - validity of 1 year
Vouchers requested between 09 April and 07 June 2020 - validity of 2 years
Vouchers requested between 08 March and 08 April 2020 - initial validity of 1 year, having acquired a validity of 2 years (although no new document has been sent back to the customer, the validity of 2 years is duly registered on the TAP voucher platform).