Need Help?
30 Jun 2021

*This replaces the newsletter sent earlier this week on reinstatement of refund capabilities in GDS. 


TAP Air Portugal has extended the validity of it's tickets to allow for changes or refunds beyond the 12 month validity period, offering greater flexibility and autonomy in managing TAP Tickets.

With the reopening of refunds in GDS, these documents can now be processed in your GDS.

The extension of ticket validity for changes and refunds applies as follows :

  • INVOLUNTARY (flights cancelled by the airline, no waiver required) — Applies to tickets issued with a departure date on or after March 3, 2020.
  • VOLUNTARY (confirmed flights, canceled by passenger) — Applies to ticket issued with an initial travel date between March 3, 2020 and June 30, 2021 refund according to the fare rules. 

Additionally, TAP will allow refunds previously submitted for refund to TAP through Agency Help Desk or TAP Agents portal and still open to be processed directly by the agency in GDS.
Should a refund request that has been previously submitted for refund be processed by the Agency in duplicate, an ADM for the duplicate refunded amount will be sent to the issuing agency.
When attempting to refund a document in GDS if you receive an error message such as:


please send the refund request to Agency Help Desk with EXPIRED DOCUMENT FOR REFUND in the subject line.


The 24-month validity period for use or refund of Tickets/EMDs issued between November 20, 2020 and June 30, 2021 remains in force.

All situations requiring prior approval by TAP for refund (e.g. UN on a flight operated by another airline) must still be submitted to the Agency Help Desk for authorization.

For further details please click the link below to be redirect to our TAP Agents Portal: 

Click Here for Further Details

Please continue consult the Alerts in the Agency Portal or contact our Agency Help Desk. 


Couldn't find what you were looking for?
Try other support topics
Couldn't find an answer to your question?Send your question / request to TAP's helpdesk