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COVID19 - EXTENDED DOCUMENT VALIDITY
Updated on 02 Jul 2021

TAP Air Portugal has extended the validity of it's tickets to allow for changes or refunds beyond the 12 month validity period, offering greater flexibility and autonomy in managing TAP Tickets.

With the reopening of refunds in GDS, these documents can now be processed in your GDS.

The extension of ticket validity for changes and refunds applies as follows :

  • INVOLUNTARY (flights cancelled by the airline, no waiver required) — Applies to tickets issued with a departure date on or after March 3, 2020.
  • VOLUNTARY (confirmed flights, canceled by passenger) — Applies to ticket issued with an initial travel date between March 3, 2020 and June 30, 2021 refund according to the fare rules. 

Additionally, TAP will allow refunds previously submitted for refund to TAP through Agency Help Desk or TAP Agents portal and still open to be processed directly by the agency in GDS.
 
Should a refund request that has been previously submitted for refund be processed by the Agency in duplicate, an ADM for the duplicate refunded amount will be sent to the issuing agency.
 
When attempting to refund a document in GDS if you receive an error message such as:

AUTOMATED REFUNDS INHIBITED-MAXIMUM REFUND DATE EXCEEDED,

please send the refund request to Agency Help Desk with EXPIRED DOCUMENT FOR REFUND in the subject line.

 

The 24-month validity period for use or refund of Tickets/EMDs issued between November 20, 2020 and June 30, 2021 remains in force.

All situations requiring prior approval by TAP for refund (e.g. UN on a flight operated by another airline) must still be submitted to the Agency Help Desk for authorization.

 

 

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