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COVID-19 voucher procedures - reminder -
Updated on 03 Feb 2021

A gentle reminder of the procedures in place for vouchers requested against tickets issued on any date, where at least one flight was cancelled (UN status)

- Conditions applicable since 1 Sep 2020 -

 

  • Vouchers requested against fully unused tickets :
    • TAP will offer a bonus of 10% over the original ticket value
      • For example, if the total amount of the ticket is 100EUR, the voucher will be issued with a total amount of 110EUR;
      • The bonus does not apply for tickets that have been paid for with vouchers.
         
  • Vouchers requested against partially used tickets:
    •  will be issued with the non used fare amount plus the amount of non used airport taxes.

 

The voucher must be requested HERE.

Voucher conditions and use:

  • Vouchers requested from the 8th of June are valid* for 1 year;
  • The voucher will be valid for the payment of travel and / or TAP services;
  • The value of the voucher can be used in full or partially. The balance can be used on another journey, within the validity period.
  • The voucher is transferable, with authorization from the holder;
  • It is not refundable;
  • Vouchers used by an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.
  • The issuance of tickets against vouchers shall not be subject to ticket issuance fee.

 Voucher redemption: see how to request here.

*Note:

Vouchers ordered from 8 June 2020 - validity of 1 year

Vouchers requested between 09 April and 07 June 2020 - validity of 2 years

Vouchers requested between 08 March and 08 April 2020 - initial validity of 1 year, having acquired a validity of 2 years (although no new document has been sent back to the customer, the validity of 2 years is duly registered on the TAP voucher platform).

 


Note: insert the email address where the voucher was received.

 

 

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