Need Help?
What do you need help with?
Last updated on: 08 Jun 2020
These guidelines are valid for Groups booked to travel up to the 30th of September 2020.

1. Group with issued tickets

  • Voucher (for unused or returns)  - to be requested via this link.
    • vouchers issued until the 7th of June are valid for 2 years. From the 8th of June, the validity is 1 year.
  • In case of cancelled flights, refund via BSPLink is permitted

2. Group with cancelled flights and no tickets issued

  • Waive of penalty

3. Voluntary cancellation of a group

  • Rebooking allowed to travel within 1 year - no penalty fee will be charged; a new date/ quote shall be requested through FLYGROUPS (where the tool exists) or via Group Desk.
    • If  the new date is cancelled, the penalty fee will apply on both the original date and the new date.


EMDs for deposit will be used on a future group; if expiring, please contact us.


About the VOUCHER:

  • Valid for two years;
  • It can be used to for travel or services on flights operated by TAP Air Portugal;
  • It can be used by third parties, with authorization from the holder;
  • It can be used in full or, if used partially, the remaining value can be used in future purchases;
  • Once issued, this travel voucher is non-refundable;
  • For purchases made with this voucher, a document proving the payment of travel or services cannot be issued.
  • Voucher redemption: see how to request here.
Couldn't find what you were looking for?
Try other support topics
Quoting and preparing a reservation
Baggage allowance, restricted and forbidden baggage
Ticketing and EMDs
Issuing, re-issuing and refunds
Special Requests
Meals, medical cases, minors and deportees
Ways to check-in, times and travel documents
TAP Miles&Go
Benefits for frequent flyers
TAP Corporate
Benefits for corporate customers