Need Help?
EXCEPTIONAL PROCEDURE Groundforce Strike - LUGGAGE
Updated on 19 Jul 2021

If the passenger's luggage did not arrive at the destination due to the Groundforce strike on 17 and 18JUL 2021, you should follow the following guidelines:
 

1. If the passenger has not yet opened a PIR (Property Irregularity Report), indicate that he/she should do so through ssp.tap.pt (within 24 hours after the flight's arrival);

2. If the passenger already has a PIR, he/she should tell the passenger that he/she can follow the process of locating his/her baggage at https://www.flytap.com/pt-pt/bagagem/problemas-com-bagagem.

The ssp.tap.pt website provides all the necessary information to guide the customer both in opening and following up his lost luggage process.

The passenger must obtain the desired information by consulting the ssp.tap.pt website.

Couldn't find what you were looking for?
Try other support topics
Couldn't find an answer to your question?Send your question / request to TAP's helpdesk