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Updated Covid-19 Policy and Procedures
28 Apr 2020

Dear Travel Partners, 

We remain committed to assisting our Agency Partners in rebooking our mutual customers with travel affected by the COVID-19 pandemic and we continue to adjust our policy in order to give our customers more flexibility.
 
The flexible rebooking and cancellation policy was extended to include original travel through September 30, 2020, for all tickets issued by May 15, 2020. Please take note of the extra flexibility:

  • Rebooking option for original travel through September 30, 2020, with new travel permitted through February 28, 2021
  • Voucher option for clients not ready to rebook, only for original travel  through June 30, 2020

  
Scenario 1: Customers requesting changes/cancellation for flights that were not cancelled by TAP- original travel through September 30, 2020
 
Scenario 2: Customers affected by flights cancelled by TAP (status UN)

Download Complete Procedures in PDF HERE

 

SCENARIO 1: CUSTOMERS REQUESTING CHANGES/CANCELLATION FOR FLIGHTS THAT WERE NOT CANCELLED BY TAP


SCENARIO 2: CUSTOMERS AFFECTED BY FLIGHTS CANCELLED BY TAP (STATUS UN)


If you have any questions or encounter difficulty in rebooking/repricing please contact our Agency Help Desk.

TAP Air Portugal Agency Help Desk 
Monday to Friday: 09H00 - 17H00 EST
Email: tapusa@tap.pt 

 

 

For Agency Portal Click Here

 

For TAP Agency Help Desk Click Here

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